Terms, delivery & returns details

Payment

All payments made to Green Forest Soap via the website are made through PayPal (any payments by credit card are also processed using PayPal). Please note that customer payment card details are never released to us by PayPal.

For order payments made by cheque, orders will be posted when the cheque has cleared.

Shipping & handling

Postage & packing are extra. Delivery is by Royal Mail small parcel post on orders of up to 16 soap bars - larger orders may be sent by courier. Goods will be dispatched after payment has been received, and we aim to post orders within 2 working days.

UK Standard Delivery Second Class - £3.15 per customer order
(Royal Mail aim for delivery within 3 days)

UK Standard Delivery First Class - £3.55 per customer order

(Royal Mail aim for delivery next day)

To find out which of the following categories you fall into, please select your country on your Shopping Basket page.

EU Airmail Delivery
Orders up to £15.00 (4 bars) - £5.15
Orders up to £28.00 (8 bars) - £8.05
Orders up to £42.00 (12 bars) - £10.95
Orders up to £55.00 (15-16 bars) - £13.85
Orders greater than £55.00 - £17.50

(Royal Mail aim for delivery within 3 days to Western Europe, and 5 days to Eastern Europe)

World Zone 1 Airmail Delivery
Orders up to £15.00 (4 bars) - £7.45
Orders up to £28.00 (8 bars) - £12.85
Orders up to £42.00 (12 bars) - £18.25
Orders up to £55.00 (15-16 bars) - £23.65
Orders greater than £55.00 - £28.50

(Royal Mail aim for delivery within 5-7 days)

World Zone 2 Airmail Delivery
Orders up to £15.00 (4 bars) - £7.90
Orders up to £28.00 (8 bars) - £13.60
Orders up to £42.00 (12 bars) - £19.30
Orders up to £55.00 (15-16 bars) - £25.00
Orders greater than £55.00 - £29.50

(Royal Mail aim for delivery within 5-7 days)

All packages returned to us unclaimed by the Royal Mail will be subject to reshipping charges.

Returns

If you are unhappy with your purchase, a full refund will be provided if orders are returned in original unused condition and packaging within 14 days of receipt. Please inform us of any problem by email or contact form.

When posting returns, please obtain a free Royal Mail Certificate of Posting (easily obtained at Post Offices) which insures against loss. Refunds will be made when the return has been received.

Two way postage costs will be refunded if an item is faulty, otherwise return postage is at the customer's expense.

Refunds are made via the original method of payment.

Order processing

Occasionally we run out of an item, but we try our best to keep this to a minimum and update the website as quickly as possible should it occur.

Privacy

Your personal information will be kept entirely confidential. We will not release it to any third party under any circumstances, unless required to do so under UK law.

Please note that your payment card details are never released to us by PayPal.

Contact details

Please use the Contact Form on the 'Contact details' page, or one of the below.

Postal address: Green Forest Soap, 56 Pleasance Avenue, Dumfries, Dumfriesshire, DG2 7JL
(Please note this is not a shop premises)

Email: info@greenforestsoap.co.uk

Mobile: 07816 947729
(11am-6pm - if there is no reply, please leave a message and we will call you back)

 

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